Yesterday, utter stupidity dictated that I pour £30 of petrol into my diesel engined car. Not very bright, but crap happens. What came out of it though, was an interesting social experiment and a good lesson in customer service.
I realised my mistake.
£30 down at the Pay at Pump and a queue of cars in the Friday evening traffic.
Reasoning that enough of the original fuel would be in the tank to get off the forecourt, I moved my car over to the air & pump area, tucking it into the end of the bay as far as I could.
Phone battery 1%, of course it was.
I phoned my breakdown service, £200 and a few hours wait, called my usual garage, called a local garage to the petrol station. All these enquiries led me to calling an outfit called ‘The Fuel Doctor’ whose warm tones reassured me that someone would come within an hour.
The petrol station offered to charge my phone, and gave me a cup of tea. Nice.
I went back into my car and spent a welcome hour of peace & quiet listening to the radio and unexpectedly enjoying some headspace.
During my enforced rest time, I had about 3 or 4 taps on my window to ask if I was going to use the air pump or not?
This was actually a delightful exchange. At the beginning of our conversations, each person looked a bit miffed at having to ask - once I explained that I had ‘broken down’ and wasn’t using the pump - they changed tact dramatically! It was a joy to witness. Each person changed from slightly pissed off to utter sadness at my predicament. Lots of ‘No way?! Gosh, I’m so sorry, and genuine concern that I had someone coming out to rescue me.
I could have fessed up at my own stupidity but didn’t see the need to.
Orange lights arrived and my Fuel Doctor climbed out of his van to drain my car of fuel and go again, taking cash as he left.
Yet this too, was a delightful exchange. He was knowledgeable, polite and full of advice about a van I am considering buying.
An hour later and £200 down I was on my way, feeling pretty happy about the humanity I had encountered, which I valued to be worth every penny.
Sam is a practicing artist of 25yrs with a deep love of dogs. Her drawings, paintings and prints are exhibited in galleries throughout the country. In 2017 she painted her dog Barney and clients began to ask for bespoke portraits of their own best friends. Since then, Sam has successfully painted many personalised commissions and sends her dog paintings all over the world.
She has a stand-alone testimonial page on Trustpilot and is proud to support charities & auctions too.
To talk about having your own dog painted or to give as a gift, email Sam on email@example.com today.